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Privacy Policy

This privacy policy sets out how The Civic uses and protects any information that you give The Civic when you use this website and/or book tickets.

The Civic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Civic may change this policy from time to time by updating this page.  This policy is effective from 1 March 2014.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties* or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Civic, Hanson Street, Barnsley, S70 2HZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

*National portfolio organisations (NPOs) must enter into mutually agreed data sharing agreements with other relevant Arts Council funded organisations and follow best practice principles on data sharing. NPOs will need to be in a position to share personal customer data (to allow for direct marketing) with partner Arts Council funded organisations by 1 April 2016.

The Civic has agreed to pass customer contact details to the visiting company by a mutually agreed time and in a mutually agreed format. This requirement will be waived if:
a. The customer has stated that they do not wish their details to be shared with the promoter, venue, space or company; or
b. The company, venue or promoter is unable to comply with the provisions of the Data Protection Act 1998 and other relevant legal requirements for holding personal information and therefore does not hold such information.

If you would prefer The Civic not to share your information with these partners, please advise Box Office when you make your purchase.