Following the lifting of restrictions on Monday 19th July, we wanted to give you a little update as to what procedures we are keeping in place to help keep us all safe:
- We continue to encourage all visitors to wear face coverings while moving around the building and keeping a 2-metre distance from others.
- Hand sanitiser will continue to be available throughout the building.
- QR codes will still be displayed at the entrance for those choosing to check in with NHS app.
You can also come and see our exhibitions without having to book a time slot.
We want to thank you for your continued cooperation and for respecting the decisions of others in choosing to wear masks. Our colleagues will continue to wear face coverings around the building.
We will let you know of any further updates in due course.
As always, thank you and we look forward to seeing you soon!
Help us to keep you safe
Please wear a face covering whilst inside the building unless you are medically exempt
Hand sanitising (washing)
Please make use of sanitiser points and/or wash your hands in the available toilets
Please keep a two-metre distance from other people in the building who are not in your party
Please keep left on stairs and in walkways
Please note that those with access needs will be given priority
We can only accommodate one person/support bubble at a time
Contactless or card payments are preferred to other payment methods
Online or telephone bookings for our events are encouraged
Please do not enter the building if you or any of your party have symptoms of Covid-19
Further measures we have taken to keep you safe
We have increased cleaning and hygiene measures across the building
We have also increased ventilation throughout the building
Our team members have been provided with PPE and screens where necessary
Staff shift patterns have also been reviewed and adjusted for both staff and visitor safety
E-tickets have now been introduced and provided to customers
The Assembly Room
We have re-configured the capacity in the Assembly Room to maintain social distance between all audience members
We have made adjustments to our sessional rooms’ layout and capacity
We have also made amendments to the sessional room timetable
We hope the below list of questions and answers will help you plan your visit.
The Gallery will be open Thursday to Saturday from 10am-4pm.
What are we doing to help people stay safe?
When visiting our Gallery space, we have implemented a one-way system throughout the exhibition. We ask that visitors keep left when moving around the building and maintain a 2m distance from other visitors.
Visitors are welcome to use either the lift or the stairs to access the Gallery and Panorama exhibition spaces. If taking the lift please select Level 2 Gallery for Perfect Imperfects and Level 3 Panorama for Taking Liberties!
No more than one household or support bubble are permitted to use the lift at the same time. We will be monitoring this system to ensure that visitors with accessibility needs can use the lift safely to exit.
In accordance with UK government legislation introduced on 8 August 2020, face coverings are now mandatory in galleries. Therefore we cannot allow access to our exhibitions without one, unless you are medically exempt.
Currently you can book tickets in advance through the exhibition page on our website. Alternatively, you can call our friendly Box Office team.
Tickets are free.
Due to COVID-19, we’ve introduced capacity measures for the gallery space. Tickets are issued based on one party per timeslot with a maximum of 6 tickets available per booking. Please ensure you include each member of your party and any children in your booking.
Your ticket will be emailed to you before your visit.
Our time slots start every 15 minutes to allow for distancing between groups. Our capacity is based on visitors spending no more than one hour in the building, this should allow enough time to experience the work, and for us to check over and clean any potential touch points before the next visit.
If you arrive late, access to the exhibition may be subject to availability and your time in the space reduced.
When you arrive:
- Please have your ticket ready to show front of house staff on your phone. If this is not possible, then you can give your details for staff to check on the booking system.
- We advise that you turn up on time, not too early, to avoid waiting or queuing for entry.
You can cancel your booking via [email protected], alternatively please contact 01226 327000
In compliance with NHS test and trace guidance, we will ask for the following when booking:
Your name. If you are visiting in a group, then this will only be the name of the “lead member” of the group.
A contact phone number for you or the “lead member” of your group.
Your visit date/time slot.
All names and telephone numbers will be deleted after 21 days.
Note for exhibition visitors who require a companion:
Please book a ticket for your companion – this helps us monitor capacity and keep an accurate record of our visitors for NHS test and trace
We hope the below list of questions and answers will help you plan your visit.
Currently our Box Office is open for telephone/email enquiries Mon-Fri 8.30am – 4pm.
We will be opening our Box Office 1 hr 30 mins before event start time.
We strongly encourage customers to book their tickets online or by telephone.
Tickets will be checked on entrance to the building and all visitors will be encouraged to sanitise their hands. Hand sanitising points are positioned in the entrance and at various locations around the building.
We have implemented a keep left policy throughout the building to enable our visitors and staff to move around at a safe distance.
In areas where queuing is likely, floor markers are provided to assist customers in maintaining a safe distance.
It is requested that no more than one household or support bubble use the lift at the same time. We will be monitoring this system to ensure that visitors with accessibility needs can use the lift safely.
Staff have been provided with PPE to support them in welcoming visitors back to the building in a safe manner.
We are improving ventilation and fresh air circulation throughout the building by keeping windows and doors open when it is safe and appropriate to do so.
Our capacity has been reduced by 70 %. We have also created a new seating layout enabling each household or support bubble to remain a safe distance apart at all times. The distance from the front row to the stage has also been increased.
Our cleaning schedule has been enhanced with particular attention given to high touch points in the public areas.
Customers are strongly encouraged not to attend if they are displaying any symptoms of Covid 19.
In accordance with UK government legislation introduced on 8 August 2020, face coverings are now mandatory in visitor attractions and entertainment venues. Therefore, we cannot allow access to the building without one, unless you are medically exempt.
Face coverings should be worn throughout your visit unless you are having refreshments in either the designated areas of the Panorama bar or in your seat. Please remember to put your face covering back on when you are moving around the building.
The seating layout has been divided into 28 areas of various sizes between 2 and 6 seats, each at least two metres apart. Tickets are sold as group tickets, with between 1 and 6 tickets available per household or support bubble. Customers do not need to purchase every seat in their section however, a maximum of one seat can be left vacant.
We have introduced e-tickets which can either be printed at home or displayed on your smart phone.
Tickets will be scanned at the entrance to the building.
Customers without access to a smart phone, email or printer can still request to collect a paper ticket from the box office.
In line with government guidance and exemptions for the performing arts, a bar service will be available however, visitors must only consume refreshments while sat at a table or in their allocated seat. Social distancing will be observed while queuing and contactless card payments encouraged. For performances with intervals, drinks can be ordered in advance.
Customers are still welcome to use our toilet facilities. Some cubicles, sinks and urinals are out of use to support social distancing. Furthermore, additional queuing markers are provided outside the toilets during busy periods.
Each visitor will need to sign in and provide information for track and trace either by using the NHS app, or directly to The Civic team on arrival.
In accordance with our existing booking policy, a name, address and contact telephone number is required. Customers are also encouraged to provide an email address in case of any changes to the event. This information will now be used in compliance with NHS test and trace guidance but for the lead customer only, all other adults in the party must also sign in.
Only customers who have selected to join our mailing list will receive promotional emails and offers.
Please let us know if you are unable to attend for any reason. As we are running at a reduced capacity we may be able to sell tickets on your behalf.