COVID 19

CORONAVIRUS

24/04/20

Over the past month our team have been working hard to contact every customer who had booked tickets for any event in the spring/summer season. We have now processed refunds for all cancelled events. Thankfully we have been able to reschedule most of our planned events and as a gesture of good will have still offered customers refunds if the new dates are not convenient.

Although, every effort has been taken to contact everyone, we acknowledge that emails can easily be overlooked and for tickets booked long ago contact details may be different to what had been provided to us on booking. If you have not received any communications from The Civic or are concerned about the status of your tickets please email us [email protected]

From Friday 1st May we will no longer be processing refunds for events which have been rescheduled. Customers who had paid for tickets to be posted on their original booking will receive new tickets as soon as the building reopens.

Special thanks is due to all of our customers, colleagues, performers and promoters who have been particularly supportive during this challenging time. It has been very touching for all the team at The Civic to see that many customers are continuing to support us with donations and in some cases refusing refunds…thank you!

We are currently operating with a vastly reduced work force until we are advised that it is safe to reopen. It is our intention to present an exciting and varied season of events and exhibitions in the autumn.

Thank you once again for your patience and understanding and we look forward to welcoming you back soon.

23/04/20

All events, exhibitions and activities at the Civic have been cancelled until the start of July. Wherever possible many events have been postponed until later in the year or next Spring. 

17/03/2020

Following on from the Government announcement on Monday 16th March 2020, The Civic will be closing to the public with immediate effect.

To protect the health and wellbeing of our community – our staff, volunteers, visitors and you – we are postponing all upcoming events until further notice. We will continue to review the situation and developments regarding COVID-19.

Our Box Office team will be contacting all customers with tickets booked with us for the current season. Please be patient with them; they will be especially busy at this time. Keep checking your emails and your phones.

If you are attending a performance later in the year, our social media platforms will be the best channels for keeping updated with any changes.

We apologise for any upset these postponements may cause, but our priority rests in ensuring that people stay safe. Many thanks for your understanding and continued support.

Remember to look after yourselves and others.